- Tuition
- 07865 865010
|
- Home ED
- 07496 710733
Privacy Policy
Welcome to Excel Learning CIC.
These Terms & Conditions (“Terms”) govern your use of the Excel Learning CIC website and the services we provide.
By accessing or using our website, registering for our services, making an enquiry, booking a programme, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
Excel Learning CIC is an education and community-focused organisation providing services that may include tuition, childcare, youth activities, home education support, online tuition, childcare training and community programmes.
Organisation: Excel Learning CIC
Company Number: 11846422
Address: Rectory Park Community Centre, 245 Rectory Park, Northolt, UB5 6SD, London, United Kingdom
Email: info@excellearningcic.com
Website: https://excellearningcic.com/
You may use our website for lawful purposes only.
You agree not to:
Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of the website.
Upload malicious software, viruses or harmful material.
Use automated systems to misuse or overload the website.
Copy, reproduce or distribute our website content without permission.
Submit false, misleading or inaccurate information.
Use another person’s information or account without authorisation.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
We provide educational, childcare, training, youth and community-related services.
The availability and nature of individual services may change from time to time.
Information displayed on our website is intended to provide general information about our services. Specific arrangements, fees, schedules and eligibility requirements may vary depending on the programme or service.
We reserve the right to:
Change or update our services.
Change programme schedules.
Change availability.
Cancel or postpone programmes where necessary.
Refuse or limit a booking where there is a reasonable basis to do so.
Make changes required by legal, safeguarding, regulatory or operational requirements.
When submitting an enquiry, registration or application, you agree that the information you provide is accurate and complete.
Where information relates to a child or young person, parents or legal guardians are responsible for providing accurate and up-to-date information where appropriate.
You should inform us promptly if important information changes.
We may request additional information or documentation where necessary to provide our services safely and appropriately.
Where a service is provided to a child or young person, the parent or legal guardian remains responsible for ensuring that the information provided to Excel Learning CIC is accurate.
Parents or guardians should provide any relevant information that may affect a child’s:
Safety
Health
Education
Learning needs
Behaviour
Dietary requirements
Allergies
Additional support requirements
Collection arrangements
Safeguarding
We may require appropriate consent from a parent or legal guardian before providing certain services to a child.
The safety and welfare of children and young people is extremely important to Excel Learning CIC.
We may have safeguarding procedures and policies in place to protect children, young people and vulnerable individuals.
Where we have a safeguarding concern, we may take appropriate action and, where legally or professionally required, share relevant information with parents, guardians, schools, local authorities, safeguarding organisations, emergency services or other appropriate authorities.
Our safeguarding responsibilities may take priority over requests for confidentiality where disclosure is necessary to protect a child or another person.
Tuition and educational services are provided based on the programme or arrangements agreed with the parent, guardian, student or relevant organisation.
We aim to provide high-quality educational support; however, we cannot guarantee a particular academic result, grade, examination outcome or other educational achievement.
Students are expected to:
Attend scheduled sessions.
Participate appropriately.
Complete agreed work where applicable.
Follow reasonable instructions.
Treat staff and other students respectfully.
Follow applicable centre and programme rules.
Where online tuition or other online services are provided, users are responsible for having:
A suitable internet connection.
An appropriate device.
Required software or applications.
A suitable environment for participating in sessions.
We are not responsible for interruptions caused by the user’s internet connection, device, software, power supply or other circumstances outside our reasonable control.
Online sessions may be subject to additional programme-specific rules.
Students and service users are expected to attend sessions and activities on time.
If a student is unable to attend, parents, guardians or students should notify us as soon as reasonably possible.
Repeated lateness, non-attendance or failure to follow programme requirements may affect participation in a service.
Any specific attendance, cancellation or missed-session arrangements will be communicated as part of the relevant programme.
Where fees apply, the applicable price will be communicated before or during registration or booking.
You agree to pay all applicable fees within the stated payment period.
Unless otherwise stated:
Fees should be paid by the agreed due date.
We may suspend services where required payments remain outstanding.
Additional charges may apply where clearly communicated in advance.
Prices may be changed for future bookings or programmes.
Where a service has specific payment, cancellation or refund rules, those rules will apply in addition to these Terms.
Cancellation and refund arrangements may vary depending on the service or programme.
Where applicable, cancellation requirements will be communicated at the time of booking or registration.
If Excel Learning CIC needs to cancel or significantly change a programme, we will make reasonable efforts to notify affected service users and provide appropriate information regarding alternative arrangements, credits or refunds where applicable.
Nothing in these Terms removes or limits any statutory rights you may have under UK law.
All students, parents, guardians, visitors and service users are expected to behave respectfully.
We do not tolerate:
Bullying
Harassment
Discrimination
Threatening behaviour
Violence
Abuse towards staff or students
Deliberate damage to property
Serious disruption
Inappropriate or offensive behaviour
Where appropriate, we may issue warnings, restrict participation or terminate access to a service.
Serious incidents may be reported to the appropriate authorities where necessary.13. Health, Medical and Additional Support Information
Parents, guardians or service users should provide accurate information that is reasonably necessary for us to provide services safely.
This may include information concerning:
Allergies
Dietary requirements
Medical needs
Disabilities
Additional educational needs
Emergency contacts
Other relevant support requirements
Failure to provide important information may affect our ability to provide a service safely.
Unless otherwise stated, all content on the Excel Learning CIC website is owned by or licensed to Excel Learning CIC.
This may include:
Text
Logos
Branding
Graphics
Images
Videos
Documents
Educational materials
Website design
Other content
You may view and use website content for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
If you submit content to us through the website, forms, reviews, testimonials, social media or other channels, you are responsible for ensuring that the content is accurate and does not unlawfully infringe another person’s rights.
You must not submit content that is:
Illegal
Abusive
Threatening
Defamatory
Discriminatory
Infringing of copyright
Malicious
Misleading
Inappropriate for children or young people
We reserve the right to remove or refuse user-submitted content where appropriate.
From time to time, Excel Learning CIC may wish to use photographs, videos, testimonials or other content for promotional, educational or organisational purposes.
Where consent is required, we will seek appropriate permission before using identifiable images or information.
Parents or guardians should contact us if they have questions regarding consent or the use of a child’s image or information.
We aim to keep the information on our website accurate and up to date.
However, we do not guarantee that all website information will always be:
Complete
Accurate
Current
Error-free
Continuously available
We may update, remove or change website content without prior notice.
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience or information.
Excel Learning CIC does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Your use of third-party websites is subject to their own terms and policies.
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
Maintenance
Technical problems
Security issues
Hosting problems
Internet or network failures
Updates
Circumstances outside our reasonable control
We will make reasonable efforts to restore services where possible.
To the extent permitted by law, Excel Learning CIC will not be responsible for losses arising from:
Temporary website unavailability
Technical problems outside our reasonable control
Information provided incorrectly by a user
Failure to follow programme instructions
Use of third-party websites or services
Loss or damage caused by circumstances outside our reasonable control
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
We will not be liable for failure or delay in providing services where this is caused by circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Natural disasters
Fire
Flood
Epidemics or pandemics
Power failures
Internet or telecommunications failures
Government restrictions
Changes in law or regulations
Industrial disputes
Security incidents
Other circumstances outside our reasonable control
Where possible, we will notify affected service users and provide information about alternative arrangements.
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
Please read our Privacy Policy before submitting personal information through our website.
We process personal information in accordance with applicable UK data protection legislation.
Where our services involve children or young people, we take additional care when handling their personal information.
For further information, please refer to our Privacy Policy or contact us directly.
We may update these Terms from time to time.
Changes may be made to reflect:
Changes to our services
Changes to our website
Changes to legislation
Changes to operational requirements
Changes to our policies
The latest version will be published on this page.
Your continued use of the website or our services after changes are published may constitute acceptance of the updated Terms, where applicable.
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms or our services will be subject to the applicable courts of England and Wales, unless applicable law provides otherwise.
If you have any questions about these Terms & Conditions, please contact us.
Excel Learning CIC
Address:
Rectory Park Community Centre
245 Rectory Park
Northolt
UB5 6SD
London, United Kingdom
Email: info@excellearningcic.com
Telephone: 07962 624799 / 07865 865010
Website: https://excellearningcic.com/
Last Updated: 14 September 2026
